Network protection and security
We protect your company network against unauthorised access, outages and external threats — a stable, secure infrastructure for everyday work.
How the IT help desk works
Multi-channel access
Employees reach you by phone, e-mail, chat or the ticketing system. One number for everyone.
Response in minutes
Standard ticket — within the agreed SLA time. Critical (system down) — within 15 minutes.
Remote assistance
Secure access to the employee’s screen with their approval. The problem is solved while they finish their coffee.
Transparent reporting
Monthly report: ticket volume, statistics, which employees or departments use IT the most.
Knowledge base
Common problems documented — employees can solve them on their own if they wish. Fewer calls, faster work.
Multilingual support
Support in Latvian, Russian and English. If your team is international — no one is left out.
How we start
Onboarding
1–2 weeks: we get to know your infrastructure, document the standards, set up the ticketing system.
Pilot
First 30 days — we run alongside your existing setup. We measure and adjust.
Full service
We switch to full service. Monthly reports, quarterly SLA review.
Ticketing and remote access systems
Who it is for
Companies with 20–500 employees
When your own IT specialist cannot cover everything — off sick, on holiday, or requests come in peaks.
Branches across Latvia
Head office in Riga, branches in Liepāja / Daugavpils / Valmiera — one support service for all.
Hybrid-work companies
Part of the team in the office, part remote. We support both equally.
Businesses with high demands
Banks, law firms, medicine — where downtime equals lost money.
Frequently asked questions
Do you segment networks?
Yes. We divide the network into subnets by function and access level — this limits how far a potential attack can spread and improves overall security and manageability.
Is the guest network fully separated from the internal one?
Yes. Guest Wi-Fi is configured fully isolated from your internal resources and data, so outside users can never reach your work systems.
Can you connect several locations into one network?
Yes. We build secure links between office locations, giving you a unified, protected network regardless of how many branches you have or where they are.
How do you secure external resources?
Access to sensitive resources is allowed only from trusted, pre-defined networks, matching the office network rules. Remote employees connect through VPN, keeping the same level of protection outside the office.
Can you detect someone trying to break into our network?
Yes, with the right equipment. Using intrusion detection and prevention systems (IDS/IPS) and other specialised tools, we can spot suspicious activity and access attempts at an early stage.
Can you provide secure remote access for employees working from home or travelling?
Yes. We configure secure VPN solutions that let employees safely reach company resources from anywhere, without compromising network security.
Is your network protected well enough?
Count what the current state costs you — employee time, call-outs, downtime. Then let’s talk about the alternative.
See also
IT consulting and support
We solve day-to-day problems, handle monitoring, updates and cyber-hygiene, and help pick the right equipment — on-site and remotely.
Cloud services and migration
Moving your data and applications to the cloud, managing cloud infrastructure, and optimising costs.
Security solutions
Multi-layer cybersecurity for business — from e-mail filtering to SIEM. Practical protection against real threats, not checklists and compl…